Shipping policy

Orders are processed after your payment has been successfully received and confirmed.

processed within:1-2 business days

Please ensure that your delivery address and contact information are correct when placing your order. Elorine cannot guarantee that address changes can be made after an order has been processed or dispatched.

2. Delivery Time

Our estimated delivery time is:

10-14 business days

Delivery estimates begin after your order has been processed.

Please note that business days generally exclude weekends and public holidays.

3. Delivery Providers

We may use third-party delivery and logistics providers, including Aramex Store-to-Door, where available and appropriate for the order.

Delivery arrangements may vary depending on the customer's location and the product ordered.

4. Delivery Delays

While we aim to deliver all orders within the estimated timeframe, delivery times are estimates and not guarantees.

Occasionally, delays may occur due to circumstances outside our reasonable control, including:

  • Courier or logistics delays
  • High order volumes
  • Public holidays
  • Weather conditions
  • Customs or transportation disruptions
  • Incorrect or incomplete delivery information

Elorine will make reasonable efforts to assist customers with delivery-related issues, but we cannot guarantee that every order will arrive within the estimated delivery period.

Nothing in this policy limits any rights that consumers may have under applicable law.

5. Tracking Your Order

Where tracking information is available, customers may receive tracking details after their order has been dispatched.

Please allow time for tracking information to update after receiving your dispatch confirmation.

6. Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery information.

If an order cannot be delivered because of incorrect, incomplete or inaccessible delivery details provided by the customer, additional delivery costs may apply where permitted by law.

7. Lost or Damaged Orders

If your order arrives damaged, defective or incorrect, please contact us as soon as reasonably possible and provide relevant details and photographs where available.

We will assess the issue and work with you to determine an appropriate solution in accordance with applicable consumer protection laws.

8. Contact Us

For shipping questions or assistance, contact:

Email: elorinebeauty@gmail.com