Refund policy
Refund & Returns Policy
At Elorine, we take pride in the quality of every product we offer. If you're not completely satisfied with your purchase, we're here to help.
Returns We accept returns within 14 days of delivery. To be eligible, items must be unused, unopened, and in their original packaging.
Final Sale Items Due to hygiene and safety reasons, the following items are final sale and cannot be returned or exchanged:
- Opened skincare and wellness products
- Perfume refills
- Eye masks and pimple patches
- Teeth whitening products
- Any item marked "Final Sale" at the time of purchase
Return Shipping Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method, as we cannot be held responsible for lost returns.
Defective or Incorrect Items If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at elorinebeauty@gmail.com with your order number and photos. We will cover return shipping and arrange a replacement or full refund.
Cancellations Orders can be cancelled within 1 hour of placement. After this window, your order may already be in processing and we cannot guarantee cancellation.
Refund Processing Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 5–7 business days to your original payment method.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.